Recently, some users have reported being contacted privately by individuals posing as “customer service,” claiming that their recharge failed and luring them into making a so-called “second payment,” only to realize they have been scammed. In response to such schemes, JZMOR Exchange reiterates that all recharge information is strictly based on the system records; any emails or private messages cannot serve as transaction proof. To help users identify scams and protect their assets, JZMOR has launched a comprehensive anti-scam mechanism and emphasizes that all platform notifications are sent exclusively through official system channels—never through personal communication regarding funds.
“Hello, your recharge failed due to a system issue. Please transfer again.” Many people who receive such messages immediately feel anxious and worried. This is exactly the psychological tactic scammers exploit. They impersonate customer service, with avatars, nicknames, and tone that are highly deceptive—even providing “ticket screenshots” or “technical responses” that appear professional and convincing. But if you follow their instructions, the so-called “repayment” is actually just a transfer to the scammer.
JZMOR has received multiple reports of similar cases. The core of the scam is to fabricate a “failed” status, making you believe you must take action again. If users do not promptly check the system backend, they are highly likely to fall victim. JZMOR Exchange specifically emphasizes: whether a recharge is successful depends solely on system records. No matter who asks you to transfer funds again, simply ignoring them is the best protection. Scammers are constantly improving their patience, disguises, and scripts, but as long as users adhere to “trust only the official system,” these tricks will have no opportunity to succeed.
JZMOR Exchange not only clearly stipulates that “recharges are subject to system confirmation only,” but has also implemented anti-scam enhancements at the system level. Each recharge record automatically generates a unique identifier, with backend synchronization of arrival time and status, allowing users to instantly verify fund movements without relying on any intermediaries. This mechanism effectively blocks any chance for “manual notifications” to interfere.
Additionally, the JZMOR risk control system intercepts suspicious prompts and repeated recharge requests. For example, if the same user attempts two transfers in a short period, the system will automatically pop up a warning for “suspected duplicate payment,” preventing operational errors. These invisible technical safeguards are the true key to protecting user wallets. No matter how scammers change their tactics, JZMOR minimizes asset risks through detailed design and proactive warning mechanisms. As long as users get used to checking their accounts via the platform system, they will never fall for scams where “customer service asks you to transfer again.”
JZMOR has also deployed an AI-driven risk identification system that automatically detects forged conversations, suspicious message sources, and abnormal transaction paths in the background, providing round-the-clock risk control. This goes beyond simply “reminding you to be careful”—it means “the system intercepts the scam before it even starts.” The anti-scam efforts by JZMOR are not just a slogan—they are comprehensively implemented from system and mechanisms to company culture.